I am not impressed with Scout Book Customer Support. Registered Member Not Showing Up in Scoutbook or Internet Advancement. Maintenance Advisory: There will be a brief maintenance window starting at 9:00 AM CDT, Monday, September 21, 2020 for Scoutbook.com to temporarily disable the Merit Badge Counselor (MBC) upload in preparation of the automatic upload of merit badge counselors. If you reach us outside of our business hours, we’ll get back to you as soon as possible – by the end of the next working day and generally sooner! The adults can change their own email address. Advancement Chair Doesn’t Have Access (SB), Not Connected to Scouts or Not Seeing or Able to Access All Scouts I should in some or all the Scoutbook tools – Reset Connections or Roles (SB), Unit Key 3 Member Unable to Access All Scouts (SB). We’re here to help! In that case, you’ll need to email support to have them merged… or have one deleted. Setting up an Account Your Scout Can Use. There was a bigger than usual backlog of support requests due to unexpected absences. Who issued it? What is the number following that? How can I remove them? Can we get one of those accounts deleted?? Why is it so hard to converse with Customer Service? Did you receive an email response back with “ssd” in the subject? What is an SSD number? Ok, thank you. They sometimes get backed up. Den Leader bumpted to Dashboard when trying to enter advancements. They no longer want to receive messages from Scoutbook at their work addresses. Scoutbook User and Unit Management. Please help! 2019-02-22: my.Scouting Tools update announcement ... Bill_W: Lack of support of international telephone numbers in Scoutbook has been an issue for over four years. Don't worry, we're here to help! Scoutbook Login Help (SB) Not Connected to Scouts or Not Seeing or Able to Access All Scouts I should in some or all the Scoutbook tools – Reset Connections or Roles (SB) Unit Key 3 Member Unable to Access All Scouts (SB) On Login, Scoutbook keeps asking me to refresh the page (SB) The forums are monitored every day, all day, by Scouting volunteers. I posted a similar query a few weeks ago. I blame it on being an engineer…. Scoutbook is the BSA’s online unit management tool and helps Scouts, parents and leaders track advancement and milestone achievements along the Scouting trail.. As of January 1, 2019, Scoutbook subscriptions are free to all scouting units. We look forward to hearing about your custom notebook project and how Scout Books can help make it a reality. Scoutbook Login Help (SB) Scoutbook Tutorial for Parents (SB) Getting a Unit Started in Scoutbook; Introduction to Internet Advancement (IA) Need Support? I can not even forward my response that I received back from the computer server. The Leaders will never have access to the Scout’s email address or cell phone numbers. If you reach us outside of our business hours, we’ll get back to you as soon as possible – by the end of the next working day and generally sooner! (to send Text messages, make sure you have verified your cell phone inside your edit profile page.) It depends on the issue. I personally think SB support should be a higher priority than it is. We can ask someone to look it up. They just need to log in and navigate to my dashboard > administration > my account > email. Welcome! I will let them know. It comes in the subjects of one of the automated replies. Can't find the answer you're looking for? How can a Merit Badge Counselor hide their phone number from showing on the merit badge counselor list if they only want to be contacted by email? Privacy Policy (function (w,d) {var loader = function () {var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; s.src="https://cdn.iubenda.com/iubenda.js"; tag.parentNode.insertBefore(s,tag);}; if(w.addEventListener){w.addEventListener("load", loader, false);}else if(w.attachEvent){w.attachEvent("onload", loader);}else{w.onload = loader;}})(window, document); – Cookie Policy (function (w,d) {var loader = function () {var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; s.src="https://cdn.iubenda.com/iubenda.js"; tag.parentNode.insertBefore(s,tag);}; if(w.addEventListener){w.addEventListener("load", loader, false);}else if(w.attachEvent){w.attachEvent("onload", loader);}else{w.onload = loader;}})(window, document).

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